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Established Since 1999

Customer Support : +91 8779605742

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

If you place your order before 2 30 pm, your order will be dispatched on the same day. The orders will be delivered in 5 to 7 business days after it is shipped.

How do I change my shipping address?

If you email us within 2 hours of placing your order, we will change the shipping address. Send us an email on [email protected]

Will you keep my credit card information on file?

We don’t keep any credit card information. The information is with Razorpay, the payment gateway, which has high security and is a reputable payment gateway.

Do you ship to my country?

We ship to US, Europe, Canada, Australia and New Zealand. The final price will be calculated based on the shipping cost to your country.

Will my items come in one package?

Yes, your items will come in one package.

How do I make a purchase on Meru Jewels?

You can make purchases using Credit Card, Debit Card, Netbanking or UPI.

When and how can I can cancel my order?

You can cancel your order before it leaves our warehouse. To cancel your order, you can email, call or whatsapp us. Email us on [email protected] or call/ whatsapp us on 8779605742.

How will my jewellery be packaged?

Your jewellery will be packaged in a protective jewellery case. We make sure that it reaches you safely.

What are the shipping charges to my location?

Shipping if free all across India for all our customers. 

I received a defective jewellery. How should I do?

If you have received defective jewellery, you can write to us at [email protected] If we have the same jewellery in stock, we will send that to you. If we don’t, then you can place a return request and get the refund.

How can I contact you?

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We accept returns within 48 hours from the date of delivery. For raising a return request, write to us at [email protected] Please mention your Order Number in the email. Your return request will be processed within one working day. You will receive your refund through an online bank transfer after the item has reached our warehouse. The items should be returned in their original packaging along with their original price tags and labels.

I received the wrong item

If you have received the wrong item, you can raise a return request by sending us an email at [email protected] Please mention your Order Number in the email. Your return request will be processed within one working day. You will receive your refund through an online bank transfer after the item has reached our warehouse.

My order arrived damaged

If you have received a damaged item, you can raise a return request by sending us an email at [email protected] Please mention your Order Number in the email. Your return request will be processed within one working day. You will receive your refund through an online bank transfer after the item reaches our warehouse.

How do I receive customer support?

We want to make sure that all concerns and problems related to your orders and deliveries are answered. Email us at [email protected] with your concerns and we will respond back within one working day.

What do I do if I entered an incorrect shipping address?

If you would like to change your shipping address, you can write to us at [email protected] We will be able to change the shipping address if you inform us 2 hours before it is shipped.

Can I change or cancel an order after I’ve submitted it?

If you want to change or cancel an order after submitting it, you can cancel your order and place another order.

Can I pre-order an item that is sold out?

Fill in the field that asks for your Email ID just next to the item that is sold out. We will inform you when we have that jewellery in stock again.

When will I get my refund?

You will receive your refund once the item has reached our warehouse.

Still need help?

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